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The Returns Process

Our goal is to provide our customers with the best products available.

In the event you are dissatisfied with a product and would like a return, you can contact us via email (info@tengtoolsusa.com) or phone (888-253-0520) within 30 days of receiving your product(s). Our returns department will issue a Return Merchandise Authorization (RMA) number so that we can ensure proper tracking of your return.

You must contact us within 30 days from the date you receive your item(s) from Teng Tools USA to process your return.

Once we receive your RMA request, we will issue an e-mail with RMA instructions, which will explain how and where to ship the returned items. Please check your spam/junk mail folder for the instructional e-mail.

Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any restocking or shipping and handling charges.

Shipping charges will not be refunded for non-defective items (this includes the original shipping charge and the return shipping charge).

Any packages shipped to us without an RMA will be refused at time of delivery.

All returns have a 20% restocking fee unless they were damaged in transit or are defective.

Damaged Items

You must contact us within 24 hours of receiving your product to claim an item as damaged.

Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.

Depending on the nature of the damaged item we will e-mail you a shipping label for the damaged item to be sent back.

If you wish to have your item replaced, upon receipt of the damaged item, including original parts and packaging, we will issue a replacement order per available stock. 

If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 20% restocking fee.

Defective Items

You must contact us within 30 days of receiving your product to claim an item as defective. Upon confirmation of defect, we will  e-mail a return shipping label for the defective item to be sent back.

If you wish to have your item replaced, upon receipt of the defective item, including original parts and packaging, we will issue a replacement order per available stock. 

If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 20% restocking fee.